Advisor, Banking and Credit Services, Customer Relations Center

About the position

Eager to make a difference? Apply now to join a team that puts members and clients first in everything they do! You’ll provide personalized support by phone, answering questions and helping members find solutions that meet their financial needs. This position is currently remote. However, you may be required to come into the office a few times each quarter. Consequently, you’ll need to be able to come into one of our call centres located at the following addresses: Montréal – 450 Boul. De Maisonneuve Ouest QC H3A 0H2 ou 4545, av. Pierre-De-Coubertin, Montréal QC H1V 0B2 Trois-Rivières - 3945, rue Bellefeuille, Trois-Rivières QC G9A 6K8 Granby – 450, rue Principale, Granby QC J2G 2X1

Responsibilities

  • Provide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needs.
  • Take a proactive advisory role and provide personalized support by identifying the needs of members and clients and suggesting tailored solutions.
  • Establish an advisory relationship by identifying current and potential needs and supporting client retention.
  • Effectively manage and solve member and client problems using a solution-oriented approach.
  • Help members and clients become financially empowered by guiding them to use the digital tools available.
  • Proactively update your knowledge by strategically monitoring your area of expertise.

Requirements

  • College diploma in a related field
  • A minimum of one year of relevant experience in customer service
  • Knowledge of French is required
  • Available to work Monday to Friday from 6 a.m. to 9 p.m. and Saturday to Sunday from 8 a.m. to 6 p.m.

Nice-to-haves

  • For certain positions, advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Benefits

  • A competitive wage starting at \$26,41/hour, adjusted based on relevant experience.
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses
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