Auto Subrogation Claims Rep (Remote)
This a Full Remote job, the offer is available from: United States
About Us:
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
This position is responsible for the investigation and resolution of subrogation claims for our Commerical and Personal Automobile line of business. This individual reviews and concludes by settlement or closure assigned claims through commonly accepted subrogation practices. They are skilled in analyzing liability and investigative data and to make prompt and sound decisions. They possess strong resolution skills through the use of negotiation, arbitration, mediation and litigation. The individual in this position will ensure claims are processed within company policies, procedures, and individual prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities:- Review assigned claims (which can be complex or high exposure) and determine appropriate course of action to identify and pursue recovery.
- Analyze loss details, explore subrogation potential, identify additional investigation which may be necessary in support of subrogation, settle claims through appropriate resolution methods, secure appropriate releases, process recovery checks, and return insured deductible when applicable.
- Document claim file timely and accurately. Ensure proper follow-up through diary system. Proactively commuicate with key stakeholders in an appropriate and timely manner.
- Engage staff or panel counsel as needed to assist with subrogation and litigation efforts. Collaborate with LOB adjusters and attorneys in determining the need for experts to investigate subrogation potential and preserve evidence.
- Process incoming calls and correspondence from insureds, claimants, agents, underwriters, attorneys, and other key stakeholders regarding questions or problems associated with subrogation efforts.
- Utilize Intercompay Arbitration effectively to assist with timely recoveries on disputed or denied subrogation claims.
- Seek management approval for settlement values outside established authority levels. Participate in claims reviews and settlement conferences based on complexity and loss exposure.
- Ensure compliance with company, state and federal regulations. Remain current on industry trends and laws related to subrogation procedures within our footprint.
- Effectively manage the litigation process and work collaboratively with counsel to reach optimal recovery outcomes for Selective.
Knowledge and Requirements
Advanced knowledge of claims handling and subrogation to assist co-workers and field personnel.
Analyze (wc, auto, GL, HO, Property) policy language and endorsements pertaining to subrogation.
Exceptional customer service skills.
Damage and liability evaluation skills.
Excellent negotiation, analytical and organizational skills.
Well versed with rules and regulations of Intercompany Arbitration, strong ability to formulate winning contentions and able to assist field personnel with questions.
Understanding of Statute of Limitations and Statute of Repose and the importance of protecting them.
Education and Experience
College degree preferred
3 - 5 years claims experience preferred
2+ years subrogation experience preferred
Must have valid state adjuster licenses
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
For Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
