AVP, Employee Experience
Job Description:
- Own the organization's HR compliance, employee relations, and performance management agenda
- Provide leadership to the Total Rewards division
- Serve as the People Team's HRIS and HR compliance expert
- Ensure HR systems, data, and people practices meet regulatory standards
- Counsel managers and employees on performance management and employee relations matters
- Direct the Lead Total Rewards Specialist and, through that role, the Total Rewards/People Data function
- Ensure compliance with federal and state regulations, including EEO, FCRA, FLSA, ADA, FMLA, and ADEA
- Maintain HR policies and procedures in alignment with regulatory requirements
- Oversee preparation and response for HR-related audits
- Ensure timely distribution of required state and federal employee notices
- Monitor wage/hour classification requirements
- Partner with managers on performance management and policy interpretation
- Manage corrective action processes and documentation
- Serve as the primary point of contact for employee concerns
- Identify employee relations trends and develop mitigation strategies with Learning and Organizational Development
- Provide strategic direction for benefits, compensation, recognition, and People Data/Systems
- Partner on Total Rewards strategy, compensation and benefits renewal cycles, and vendor negotiations
- Review Total Rewards data and recommendations to inform employee experience and retention decisions
- Govern benefits administration and Open Enrollment controls
- Certify HRIS-to-OE-to-carrier plan/tier mapping and configuration attestations
- Oversee OE validation testing, vendor file feed/EDI monitoring, and exception reporting
- Certify pre-payroll reconciliation between elections and payroll deductions
- Oversee vendor card/material issuance service-level agreements
- Lead eligibility pre-load certification before Open Enrollment
- Govern quarterly refreshes of employee-facing Open Enrollment content
- Maintain RACI documentation and standard operating procedures for benefits exceptions
- Publish recurring exception/command-center dashboards to leadership
- Participate in the Change-Control Board and Data Quality Council
- Document SOX/ERISA-relevant controls and drive root-cause analysis and remediation planning for benefits vendor and data issues
- Perform other duties as assigned
Requirements:
- 5+ years' exempt-level work experience in Human Resources, including two years in a management role
- Meaningful experience in HR compliance and/or HRIS administration
- Bachelor's degree and/or PHR or SPHR certification; PHR/SPHR preferred given the compliance scope of this role
- Hands-on experience with an HRIS platform, such as UKG or similar, strongly preferred
- Experience with benefits administration platforms, carrier/vendor file feeds (EDI), and open enrollment operations strongly preferred
- An equivalent combination of education and experience may substitute for stated qualifications
- Demonstrated expertise in HR compliance, including EEO, FCRA, FLSA, ADA, FMLA, and ADEA
- Understanding of benefits operations controls and governance, including plan/tier data mapping, vendor file feed monitoring, payroll reconciliation, and SOX/ERISA-relevant control documentation
- Ability to lead root-cause analysis and build durable process/technology controls
- Advanced Excel skills, including building and maintaining data models, dashboards, and reporting
- Practical experience using AI tools to improve HR data analysis, reporting, and process efficiency
- Ability to write and speak effectively in English using correct spelling and grammar
- Strong attention to detail and data accuracy
- Proficiency in basic Windows-based applications, including Outlook and Word
- Excellent customer service skills and sound judgment when handling confidential and sensitive employee matters
- Ability to learn specialized applications and systems quickly
- Strong leadership, communication, collaboration, problem-solving, prioritization, and decision-making skills
- Must be able to use computers extensively, up to eight hours per day
- Must be able to speak and present by telephone and digital communication tools, including Zoom and Teams
- May occasionally push, pull, or carry objects weighing up to 20 pounds
Benefits:
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Tuition reimbursement
- Corporate Incentive Plan with annual incentive opportunity of 0–8% of incentive eligible earnings
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
