Job Description:

• Serve as a consistent clinical point of contact for each member throughout their wellness journey
• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen
• Provide real-time crisis de-escalation, safety planning, and risk management
• Identify biopsychosocial needs and collaborate with members on solutions and next steps
• Develop SMART goals supporting healthy lifestyles
• Assess readiness to change and implement actions supporting progress through stages of change
• Shepard members to appropriate clinical care, treatment programs, and community resources
• Educate members about benefit plans, coverage, and care navigation using varied modalities
• Leverage specialized evidence-based curricula across clinical areas
• Research and provide tailored educational or support resources
• Partner with internal colleagues for follow-up, case collaboration, and care transitions
• Balance real-time queue work with out-of-queue case management
• Demonstrate diplomacy, empathy, and professionalism in difficult conversations
• Comply with HIPAA, confidentiality, compliance, and clinical documentation standards
• Manage multiple health records and systems to document interactions and progress
• Communicate effectively in verbal and written formats
• Take telephonic calls and scheduled calendar appointments in a 24/7/365 operation

Requirements:

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization
• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)
• Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred
• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
• Experience working in or with managed care environments preferred
• Experience with direct member communication; telephonic counseling/coaching preferred
• Required to obtain AAS Crisis Specialist Certification within the first year of employment
• EAP experience and CEAP certification preferred but not required
• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
• Proven administrative abilities, with strong computer and software application skills
• Minimum forty hours per week; rotating shifts, weekends, and holidays
• Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

Benefits:

• Annual bonus plan eligibility
• Medical insurance
• Vision insurance
• Dental insurance
• Well-being and behavioral health programs
• 401(k)
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence
• Remote work from home