Bilingual, Spanish Care Guide

Job Description:

  • Serve as the first point of contact for new Nadia Care members
  • Welcome families and conduct their critical first visit
  • Educate members on Nadia Care services
  • Complete initial intake and assess baseline needs
  • Conduct up to 7 comprehensive virtual Welcome Visits per day
  • Identify and escalate urgent medical or social needs to the clinical team
  • Establish warm, trusting relationships with members
  • Coordinate care transitions with Maternity Navigators and clinical specialists
  • Pass critical intake notes to the core care team
  • Log interactions, schedule visits, and track onboarding progress in systems such as Athena
  • Enroll, schedule, and complete members’ first visits before handing them off for ongoing care
  • Report directly to the Senior Manager of Care Delivery

Requirements:

  • 3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation
  • Experience with Medicaid populations is a strong plus
  • Fully fluent in English and Spanish, verbal and written
  • Strong conversational fluency and comfort using non-technical terminology with members
  • High emotional intelligence and active listening skills
  • Ability to build immediate rapport while guiding members through structured talk tracks
  • Comfortable navigating CRM platforms, virtual communication tools, and scheduling software such as Acuity, Spruce, EHRs, and MacOS
  • Comfortable working independently in a fast-paced, high-growth startup environment
  • Ability to hit daily outreach quality and engagement targets
  • High school diploma or GED equivalent
  • Reliable home internet access and a quiet space for taking calls

Benefits:

  • Annual paid holidays
  • Three weeks of paid time off after the 90-day introductory period for full-time hourly employees
  • Medical insurance covering hospital, surgical, and prescription drug benefits
  • Dental insurance
  • Vision insurance
  • Stock option grant
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement plan
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