Communications Specialist – Product Communications

Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade 7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity.

  • Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling.
  • Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches.
  • Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers.
  • Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
  • Develop pitch materials, lists and execute media outreach in support of all programs.
  • Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
  • Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
  • Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard.
  • Support reputation management and reactive communications as needed.
Back to blog

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...