Customer Service Trainee Dispenser Homecare Pharmacy Pharmaceutical Services

Prescription Orders Medication Dispensing Healthcare Professionals Patient Care Communication Skills Interpersonal Skills Accuracy Attention to Detail Teamwork Administrative Tasks Inventory Management Pharmacy Operations Prescription Processing Customer Inquiries Problem-solving Training and Development Career Advancement Compliance Professionalism Multitasking Healthcare Industry

At Personal Homecare Pharmacy, we take pride in placing our customers at the heart of all we do. We are a busy distant selling pharmacy, with over 10 years experience in providing fertility drugs. Working collaboratively with clinics nationally, we are dedicated to making our customer experience a focal point. We are passionate about what we do and we thrive to provide an exceptional service unequalled by no other. With our incredible team players we aim to be the gold standard in homecare services.

There has never been a more exciting time to join our fast growing team. Providing you with a fantastic opportunity, we are looking for friendly experienced customer service advisors, who are enthusiastic, self-motivated, committed and ambitious. You will work well in a team as well as independently. You will be a great communicator who receives immense satisfaction from providing excellent service. Could this be you?

We offer a dynamic working environment with rewarding opportunities. As a starting point we will enrol you on a NVQ Level 2 dispensing assistant course to develop your skills in a pharmacy environment. You will be provided with a designated tutor who will support you through the course.

As a customer service advisor, playing a pivotal role within the team, you will be responsible for handling all incoming and outgoing communication from internal and external customers by phone, fax or email. You will answer queries and ensure they are dealt with in an efficient and effective manner. Accuracy in this role is crucial, so you will have great attention to detail throughout all the processes.

Your Responsibilities:

• Provide friendly and professional customer service to patients and healthcare professionals via phone, email, and in-person interactions.
• Make outbound calls to patients to arrange delivery for their medication.
• Assist with processing prescription orders, including entering prescription information accurately into the pharmacy system and verifying patient details.
• Prepare medication orders for delivery to patients' homes, ensuring accuracy and adherence to safety protocols.
• Learn and apply dispensing techniques and procedures under the guidance of experienced pharmacy staff.
• Maintain a clean and organised work environment, including stocking shelves, inventory management, and cleaning equipment.
• Assist with administrative tasks, such as filing paperwork and updating patient records.
• Handle enquiries, complaints, and requests from customers promptly and courteously, escalating issues as necessary to ensure resolution.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge in pharmacy operations and customer service.
• To follow relevant SOPs and Company policy and procedure to always ensure patient safety.

Your Experience:

• Retail or call centre background is beneficial but not essential. Full training will be provided.
• Computer literate.
• Excellent verbal and written communication skills.
• Ability to work in a target driven environment.
• Minimum A to C GCSE in Maths and English.
• Customer service experience is desirable but not essential.

Rewards:

• Competitive Salary
  
• Birthday and volunteer days
• Generous holiday allowance
• Pension scheme
• Opportunity to gain NVQ qualifications
• Excellent development opportunities
• NHS discount scheme

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

If you believe you can play an integral role within our team, we would love to hear from you.

Work Remotely: No

Job Types: Full-time, 8am- 5pm (40hrs per week)