Customer Service Lead

ABB Robotics Malaysia Sdn Bhd, a pioneering leader in robotics technology, is hiring a Customer Service Lead. This fully remote position offers an exciting opportunity to shape the future of robotics while delivering exceptional customer support. Join a dynamic team and play a key role in enhancing operational excellence and customer satisfaction. ## Job Description - Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction. - Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner. - Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfillment, issue resolution, and an outstanding end-to-end customer experience. - Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency. - Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements. - Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives. ## Qualifications ### Required - Bachelor’s degree in business administration, Supply Chain Management, Marketing, or a related field. - Minimum 8 years of experience in customer service, order management, service operations, or a similar customer-facing operational role. - Demonstrated ability to lead, coach, or mentor teams; prior supervisory experience will be an advantage. - Strong customer-focused mindset with excellent communication, stakeholder management, problem-solving, and organizational skills. - Proficiency in SAP, Salesforce, or other ERP/CRM systems is desirable; fluency in English is required. ## Compensation & Benefits - Competitive; disclosed later. - Flexible work arrangements. - Opportunities for professional development and growth. - Fully Remote. - Worldwide eligibility. ## About Us At ABB, we help industries outrun - leaner and cleaner. As a global market leader in robotics, we are committed to innovation and excellence. Our mission is to empower industries with cutting-edge technology and solutions that drive efficiency and sustainability. With a diverse team of experts, we foster a culture of collaboration and growth, ensuring that every member contributes to our vision of a smarter, more connected world.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...