Customer Success Solutions Specialist

AnywhereNow is a fast-paced, mission-driven company transforming customer experience through AI-powered contact centre solutions. Our portfolio includes Dialogue Cloud, Tendfor, and Deepdesk, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.

Deepdesk is an AI platform delivering real-time agent-assist solutions for customer support across chat, email, and voice channels. Using natural language processing (NLP), machine learning, and large language models (LLMs), Deepdesk extracts knowledge from multiple enterprise systems and delivers conversation insights, summaries, and next-best actions directly into agent workflows.

Deepdesk integrates seamlessly with CRM systems, contact-centre technologies, knowledge bases, and other business data sources — helping organisations improve customer experience and operational efficiency.


As a Customer Success Solutions Specialist, you will help configure, onboard, and optimise customer environments on the Deepdesk platform. You will support new customer onboarding, POCs, pilots, and ongoing customer customisations, working closely with Customer Success Managers, Support, Product, and Engineering to make sure customer environments are set up correctly, tested properly, and continuously improved.

You will be responsible for hands-on platform configuration (including AI prompt creation), admin setup, troubleshooting configuration-related issues, documenting repeatable processes, and helping customers get value from Deepdesk faster.

This role is ideal for someone with experience in B2B SaaS implementation, technical support, onboarding, customer success operations, or solutions consulting.

Key Responsibilities:

  • Configure Deepdesk environments for new and existing customers

  • Support onboarding, POCs, pilots, and go-live preparation

  • Handle customer-specific configuration and customisation requests

  • Troubleshoot setup and admin-related issues

  • Join customer calls when needed to clarify requirements or explain configuration options

  • Create implementation checklists, setup templates, and internal documentation

  • Work with CSMs, Support, Product, and Engineering to improve customer outcomes

  • Identify repeatable patterns and help make onboarding more scalable

What We're Looking For:

  • 3–5 years of experience in SaaS implementation, technical support, onboarding, customer success operations, solutions consulting, or a similar role

  • Experience configuring SaaS platforms through an admin interface

  • Experience creating and optimising AI prompts to produce repeatable results

  • Strong customer communication skills

  • Ability to translate customer needs into practical platform setup

  • Strong attention to detail and a structured working style

  • Comfortable troubleshooting technical or configuration-related issues

  • Ability to manage multiple customer requests or projects at once

  • Fluent written and spoken English

Nice to Have

  • Experience with contact centre, helpdesk, CRM, customer support, or agent-assist platforms

  • Familiarity with tools such as Salesforce, Dynamics, ServiceNow, Genesys, Talkdesk, or Content Guru

  • Basic understanding of APIs, integrations, SSO, webhooks, or structured data such as JSON/CSV

  • Experience working with AI, automation, chatbot, or knowledge management tools

  • Experience creating internal documentation or implementation playbooks

You'll be successful in this role if you are customer-focused, detail-oriented, technically curious, and enjoy making complex setup work feel simple, repeatable, and scalable.

Why Join Us?

  • Be part of a company on a mission to redefine customer experience

  • Work on applied AI that augments human decision-making

  • Help customers get real value from AI-powered agent assist, faster

  • Join a fast-growing European AI company solving real customer challenges

  • Collaborate with passionate teams across the business

  • Hybrid working environment with a collaborative and innovative culture

  • Shape the future of enterprise dialogue management and AI-driven CX

Information Security Responsibilities

All employees are responsible for supporting and maintaining the organization’s information security standards. This includes:

  • Adhering to all applicable information security policies, procedures, and guidelines at all times.

  • Protecting company, customer, and partner data from unauthorized access, disclosure, alteration, or loss.

  • Using company systems, devices, and networks in a secure and compliant manner.

  • Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team.

  • Completing mandatory information security and data protection training as required.

  • Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements.

Failure to comply with information security responsibilities may result in disciplinary action.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...