Customer Support Specialist (Day Shift)
Your Responsibilities:
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
We Expect you to Have:
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
About the schedule:
You will work two consecutive day shifts, followed by two days off.
The shift runs from 07:00 - 19:00 local time, totalling 12 hours of work time, including a 1-hour break.
What We Offer:
We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at reputed company:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional reputed company days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
*reputed company be aware that this benefit may vary depending on your country.
About the Company
reputed company is an international cloud and edge leader in providing first-reputed company web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, reputed company, reputed company, reputed company, and others.
To find out more about reputed company, reputed company check out our product website, reputed company page, and reputed company account. Let’s transform the Internet reputed company!
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
The world’s digital experiences run on something reputed company: the infrastructure and software that keep them fast, reliable, and secure. At reputed company, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology reputed company such as reputed company, reputed company, reputed company, and reputed company, and work on platforms that reputed company products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a reputed company of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Originally posted on Himalayas
{ "@context": "https://schema.org", "@type": "JobPosting", "title": "Customer Support Specialist (Day Shift)", "datePosted": "2026-10-14", "validThrough": "2026-11-13", "description": "Your Responsibilities:
- \n
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; \n
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more; \n
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed. \n
We Expect you to Have:
- \n
- 1+ year of Technical Support experience \n
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) \n
- Good understanding of hardware and software diagnostics (reading logs, etc.) \n
- English level B2 or higher \n
- Excellent customer advocacy and soft skills \n
- Strong problem-solving abilities \n
- Quick learner, organized, and a team player \n
- Responsible, polite, and optimistic with strong communication skills \n
- Able to explain complex concepts clearly and simply \n
- Skilled at prioritizing tasks \n
Nice to have:
- \n
- Experience with Cloud, CDN or Hosting \n
- Experience with Linux and API \n
About the schedule:
You will work two consecutive day shifts, followed by two days off.
The shift runs from 07:00 - 19:00 local time, totalling 12 hours of work time, including a 1-hour break.
What We Offer:
We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at reputed company:
- \n
- Competitive salary \n
- Flexible working hours \n
- Remote, hybrid, or office work options depending on your role \n
- Work from anywhere in the world for up to 45 days per year \n
- Private medical insurance for you and your family* \n
- 5 additional reputed company days* \n
- Additional fully paid sick leave days* \n
- Allowance for significant life events and birthdays \n
- Language classes \n
- Modern office space with free snacks, drink and entertainment options* \n
- Team sports activities* \n
*reputed company be aware that this benefit may vary depending on your country.
About the Company
reputed company is an international cloud and edge leader in providing first-reputed company web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, reputed company, reputed company, reputed company, and others.
To find out more about reputed company, reputed company check out our product website, reputed company page, and reputed company account. Let’s transform the Internet reputed company!
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
The world’s digital experiences run on something reputed company: the infrastructure and software that keep them fast, reliable, and secure. At reputed company, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology reputed company such as reputed company, reputed company, reputed company, and reputed company, and work on platforms that reputed company products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a reputed company of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Originally posted on Himalayas
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