Job Description:

• Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling.
• Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators.
• Develop training content explaining restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities.
• Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights.
• Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks.
• Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness.
• Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements.
• Travel up to 80%.

Requirements:

• 6+ years of experience in learning and development, training, sales enablement or a related function.
• 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry.
• 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats.
• 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments.
• 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives.
• 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training.
• Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience.
• Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions.
• Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows.
• Experience developing sales certification programs or competency frameworks.
• Formal facilitation certification from an accredited training organization.
• Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Benefits:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards, for incentive-eligible associates.