First Party Injury Adjuster

Job Description:

  • Provide claims service via various channels to policyholders and third-party customers
  • Investigate and resolve medical bills associated with first-party injuries
  • Apply knowledge of Property & Casualty insurance products, policy contracts, coverages, and claims-handling procedures
  • Apply General Motors Insurance claims-handling processes and procedures
  • Partner with and/or direct vendors and internal business partners to facilitate claims resolution
  • Support business objectives and deliver high-quality customer service
  • Contribute to business goals and performance metrics
  • Effectively use technology, claims management tools, and multiple communication channels

Requirements:

  • Experience in an inbound phone-intensive, contact center environment using a headset
  • Knowledge of building lasting relationships with internal and external customers and business partners
  • Computer literacy in a Windows operating environment
  • Strong written and verbal communication skills
  • Ability to implement and adapt to rapid change
  • Creative, innovative and forward-thinking mindset
  • Ability to navigate and work in multiple systems simultaneously
  • Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
  • Skills in evaluating AI outputs for accuracy, compliance, and bias
  • Experience integrating AI into workflows to improve efficiency or insights
  • Familiarity with AI-assisted research, summarization, and content generation
  • Understanding of responsible AI use, including ethics and data protection
  • 2+ years of auto claims adjusting experience required
  • High School Diploma or equivalent required
  • Insurance Adjuster License required
  • Current experience in TX, IL, GA, OH, AZ, IN, or CA strongly preferred
  • 2+ years of customer service experience preferred
  • Bachelor’s Degree in a related field preferred
  • Candidates requiring visa sponsorship cannot be considered

Benefits:

  • 401K matching
  • Bonding leave for new parents (12 weeks, 100% paid)
  • Tuition assistance
  • Training
  • GM employee auto discount
  • Community service pay
  • Nine company holidays
  • Performance-based incentive plan / bonus eligibility
  • Health benefits available on day one for full-time employees
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