Franchise Manager CLM & B2B GMS UK

Franchise Manager CLM & B2B GMS UK

Join to apply for the Franchise Manager CLM & B2B GMS UK role at American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to backing our customers, communities, and colleagues. As part of Team Amex, you\'ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

This role focuses on expanding American Express acceptance across franchise businesses in the UK, spanning a variety of industries. As part of the UK Client Management & B2B team within Global Merchant & Network Services (GMS), the Franchise Sales Manager plays a critical role in delivering on our strategic goal to grow merchant coverage.

You will be responsible for developing new opportunities, executing a targeted sales strategy, and leveraging existing relationships to support the business in acquiring new franchise merchants in key verticals including Convenience, QSR and Pubs. You will identify leads, hold initial prospecting conversations, coordinate opportunities with relevant internal partner teams, and build commercial relationships with key franchise associations to promote the American Express brand.

This is a high‑impact role requiring a positive winning mindset, commercial acumen, relationship‑building skills, and the ability to problem‑solve and navigate complex conversations.

How you will make an impact

  • Identify, prospect and qualify new franchise opportunities to drive coverage and incremental revenue.
  • Engage prospects through multiple channels, including phone, email, LinkedIn, and face‑to‑face meetings.
  • Manage a dynamic sales pipeline, prioritising high‑value opportunities aligned with scorecard goals.
  • Deliver compelling presentations on the value of American Express, handling commercial objections with confidence.
  • Build and maintain relationships with franchise associations to enhance brand visibility and generate leads.
  • Secure attendance and represent American Express at franchise expos, industry conferences, and networking events.
  • Stay informed on franchise industry trends and models, assessing their impact on Amex’s strategic objectives.
  • Coordinate sales opportunities across internal teams, including Client Managers, NSF, OPC, and Third Party Relationships.
  • Collaborate with internal stakeholders to ensure successful merchant onboarding and compliance with risk, legal, and regulatory policies.

Minimum Qualifications

  • Proven experience in relationship management and business development.
  • Strong communication and influencing skills, with confidence engaging senior stakeholders.
  • Demonstrated ability to deliver results and excel against scorecard targets.
  • Resilient and persistent, with a positive, can‑do attitude and a drive to win.
  • Comfortable navigating complex conversations and handling financial data.
  • Experience in the payments industry and/or marketing services is advantageous.

Employment information

  • Employment type: Full‑time
  • Seniority level: Entry level
  • Job function: Other

Benefits

  • Competitive base salaries
  • Bonus incentivesSupport for financial wellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model, hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies (depending on location)
  • Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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