GM

About the position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is seeking a Restaurant General Manager. The manager leads the restaurant team to provide a positive work environment and dining experience, and supports the development, safety, and well-being of employees through coaching, mentoring, and care. The role uses AES systems to manage restaurant operations and is accountable for service, guest satisfaction, financial results, workplace safety, and food and labor performance. AES describes its culture as goal-oriented and says it offers competitive compensation and a bonus plan, with opportunities to develop skills.

Responsibilities

  • Ensure the team provides outstanding service and satisfies guests.
  • Hire, train, coach, and develop team members.
  • Use AES systems to run the restaurant, including preparing accurate projections and schedules.
  • Implement restaurant controls, especially cash and inventory controls.
  • Set and meet restaurant goals for service, operations, and financial results.
  • Manage restaurant operations and profit and loss.
  • Monitor guest satisfaction, customer service, speed of service, quality control, and workplace safety.
  • Monitor food and labor variances and take appropriate action to improve results.
  • Follow government regulations, employment law, food safety requirements, operations policies, and cash policies; implement accounting controls.
  • Communicate respectfully with guests and the team, listen, delegate responsibility, and uphold standards of integrity and customer satisfaction.

Requirements

  • Must have a reliable vehicle and a valid driver’s license.
  • Must be ServSafe certified or capable of obtaining certification.
  • Ability to work in warm and cold temperatures.
  • Ability to stand for 8–10 hours.
  • Ability to lift up to 50 pounds.
  • Ability to climb ladders for general maintenance.
  • Ability to bend, squat, twist, pull, and reach.
  • Skills in coaching and developing, hiring and staffing, leadership, listening, and delegating responsibility.
  • Emotional resilience and patience.
  • Ability to work in a fast-paced environment and think on your feet.
  • Experience or ability in P&L management, operations management, restaurant management, and managing food and labor costs.

Benefits

  • Competitive bonus program and compensation plan
  • Health insurance
  • Paid time off (PTO)
  • Employee rewards and recognition program
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