Head of Training Services

Service Manager (EC&I) Remote-based (UK-wide) Experience Dependent + Company car + Bonus + Matched pension up to 10% + Private medical cover We are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high-quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK. This is a remote-based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation. Key Responsibilities - Service Manager (EC&I) Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high-quality service support Drive service excellence across paper, metals and concrete manufacturing customers throughout the UK Own service delivery performance including utilisation, KPIs, response times and contractual commitments Recruit, onboard, coach and develop engineers, including performance reviews and skills development Act as the senior point of escalation for service issues, complaints and customer challenges Build strong, long-term relationships with key customer stakeholders and operations teams Collaborate with internal stakeholders across service coordination, spares, technical support and project teams Identify opportunities to improve service efficiency, customer satisfaction and commercial performance Support service growth by identifying opportunities for additional services and contract expansion Experience & Qualifications - Service Manager (EC&I) Proven experience in a Service Manager, Service Operations Manager, or similar leadership role Background managing field-based EC&I, automation, electrical or control systems engineers Experience supporting industrial manufacturing environments such as paper, metals, cement or concrete Strong knowledge of service delivery, workforce planning, and performance management Customer-focused mindset with experience managing complex service relationships Commercial awareness and experience working with service contracts and SLAs Willingness to travel across the UK as required Degree, HNC/HND, apprenticeship or equivalent experience in Electrical, Control & Instrumentation, Automation or related discipline preferred Benefits - Service Manager (EC&I) Competitive salary dependent on experience Company car Performance-related bonus Matched pension contributions up to 10% Private medical cover Remote-based working with flexibility Opportunity to lead a highly skilled engineering team within critical industrial sectors Long-term career development within a technically advanced service organisation For details of other opportunities available within your chosen field, please visit Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Service Manager, Field Service Manager, Service Operations Manager, Service Delivery Manager, Regional Service Manager, After Sales Manager or similar. This will ideally be managing Fields service teams within process engineering/manufacturing. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Salary: GBP 50000 - 60000 per year Experience: 5 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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