Home Health Care Transitions Network Liaison (Remote)
The Home Health Care Transitions Network Liaison is responsible for developing and maintaining relationships with hospitals, health systems, physician practices, and post-acute care providers including Skilled Nursing Facilities (SNFs), Inpatient Rehabilitation Facilities (IRFs), and Long-Term Acute Care Hospitals (LTACHs) to support efficient patient transitions into home health care. This role serves as a key liaison between tango and referral partners, promoting referral process adoption, provider education, and collaboration to improve network performance and patient outcomes.
The position also supports value-based care initiatives through provider engagement, performance reporting, issue resolution, and cross-functional collaboration with internal operational teams.
Key Responsibilities
- Build and maintain relationships with hospitals, post-acute care providers, physician groups, and key referral stakeholders.
- Educate referral sources on referral workflows, network resources, and available support tools.
- Conduct provider outreach, presentations, and training to drive engagement and optimize referral processes.
- Support smooth patient transitions by identifying and resolving barriers to care coordination and referral management.
- Deliver provider performance reports and facilitate discussions related to quality outcomes, referral activity, and network utilization.
- Analyze referral and performance trends to identify opportunities for improvement and provider engagement.
- Collaborate with internal teams to address provider questions, operational issues, and process improvements.
- Assist with management of provider inquiries, support requests, and escalations through established communication channels and tracking systems.
- Maintain accurate records of provider interactions, outreach activities, and performance-related discussions.
- Support special projects, network expansion activities, provider onboarding, and value-based performance initiatives.
- Perform other duties, responsibilities, and special projects as assigned to support departmental, operational, and organizational objectives.
Qualifications
Required:
- Associate's or Bachelor's degree in Healthcare Administration, Business, Public Health, Nursing, Rehabilitation Therapist, Case Management, Social Services, or a related field, or equivalent experience.
- 2-5 years of experience in healthcare provider relations, provider engagement, referral management, care coordination, network management, or healthcare operations.
- Strong communication, presentation, and relationship-building skills.
- Experience working with hospitals, health systems, physician practices, home health agencies, skilled nursing facilities, or other post-acute care providers.
- Proficiency with Microsoft Office, CRM systems, Ticketing Systems and virtual meeting platforms.
- Strong organizational, problem-solving, and analytical skills.
Preferred:
- Experience working with hospitals, health systems, physician practices, home health agencies, skilled nursing facilities, or other post-acute care providers.
- Knowledge of home health care operations, discharge planning processes, and referral management workflows.
- Experience supporting value-based care programs, provider performance initiatives, or network management activities.
- Understanding of healthcare reimbursement, authorization, claims, and provider enrollment processes.
- Familiarity with referral and discharge planning platforms.
- Experience working with provider data, performance reporting, or quality metrics.
tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
