HVAC Specialist

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work

Reinvent yourself: At Bosch, you will evolve.
Discover new directions: At Bosch, you will find your place.
Balance your life: At Bosch, your job matches your lifestyle.
Celebrate success: At Bosch, we celebrate you.
Be yourself: At Bosch, we value values.
Shape tomorrow: At Bosch, you change lives.

Job Description

We are seeking a knowledgeable and customer-focused HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.

Key Responsibilities:

Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
Maintain detailed electronic records of customer interactions and manage departmental email communications.
Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
Support peers by sharing expertise and assisting with their technical development.
Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
Work from either the office or home using company systems as directed by your supervisor.

Qualifications

3+ years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.
Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments.
High School diploma or equivalent required; relevant certifications such as NATE, EPA certification is a plus.
Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.
Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
Exceptional communication and phone skills with the ability to work independently and collaboratively.
Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.

Work Environment:

Primarily office and computer-based work with flexibility to work from home, unless fully remote.
Occasional on-site visits and air travel inside and outside the USA as required.
A REAL ID or passport is required for travel.

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Additional Information

The U.S. base salary range for this full-time position is between the range of $65,000 - $80,000, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. This range does not include annual bonus percentage nor any other monetary considerations for the total compensation package. Your Recruiter can share more details about the specific salary range for this position during the interview process.

In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; long term disability insurance; paid time off; parental leave. Pay ranges included in the postings, when included, generally reflect base salary; certain positions may include bonus, or additional benefits.

Equal Opportunity Employer, including disability / veterans

Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
LZ-AZI

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...