Implementation Associate, SaaS

Job Description:

  • Guide new customers through the onboarding process from kickoff through go-live
  • Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows
  • Import, clean, and validate customer data to ensure accurate platform setup
  • Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
  • Communicate project progress, risks, and next steps clearly to customers and internal teams
  • Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support
  • Identify and escalate project risks or blockers early
  • Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities
  • Contribute to internal playbooks, templates, and documentation that help the implementation process scale

Requirements:

  • 1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
  • Strong communication and organizational skills with the ability to manage multiple projects simultaneously
  • Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
  • Comfort learning and explaining technical workflows to non-technical users
  • Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
  • Experience working in structured project environments with defined milestones and timelines
  • Reliable internet connection and a distraction-free dedicated workspace
  • Experience in logistics, operations, or vertical SaaS implementations (Nice to Have)
  • Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems (Nice to Have)
  • Exposure to payments platforms or mobile apps (Android) (Nice to Have)
  • Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides (Nice to Have)
  • Understanding of the waste hauling or environmental services industry (Nice to Have)
  • Previous experience as a Hauler Hero user or customer (Nice to Have)

Benefits:

  • Opportunity to make a meaningful impact in a critical, underserved industry
  • Collaborative, innovative work environment focused on learning and growth
  • Competitive salary and benefits package
  • Clear growth path into Implementation Lead or Customer Success roles
  • Remote-first flexibility with a distributed team across the U.S. and beyond
  • Paid time off, paid holidays, and a culture that values balance
  • Virtual team collaboration and occasional in-person offsites
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