Join to apply for the Inbound Call Centre Operative role at Sopra Steria.

Is delivering a high level of customer service important to you? Are you looking for a career change or have just graduated and are looking for your first step into the working world?

NHS Shared Business Services Employment Services are looking for customer service specialists to join their busy call centre taking inbound calls from employees. The calls you will receive are varied and can be anything from payroll queries to pensions queries and everything in between.

You might have gained your experience of customer service through face to face retail work, maybe you come from a hospitality background, or have worked in an office environment before. Either way, if you are a great listener, can accurately take and record clear concise notes whilst remaining calm during occasionally emotive conversations then we would love to hear from you!

The team works from our office in Southampton on a Monday and the rest of the time you will work from home, working on a rotating shift pattern between the hours of 8am-6pm.

What you’ll be doing

• Responsible for dealing effectively with queries from customers (both internal and external) by telephone, conveying a professional and efficient attitude following customer service standards.
• Resolving as many, if not all, queries as possible during the initial contact.
• Being proactive to customer needs and actively taking part in customer service improvement.
• Providing clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
• Following the guidelines laid out under the Data Protection Act.
• Constructing suitable responses to queries from staff, line managers and local HR & workforce teams.
• Following department and wider business processes.

What you’ll bring

• Excellent Customer Service Skills
• Good pc skills, using Microsoft Office
• Ability to multitask and prioritise
• Previous experience of working in a Customer service environment.
• Experience with handling telephone calls and emails.

It would be great if you had

• Previous experience resolving basic pay enquiries
• Worked on a shared services platform before
• Basic understanding of Payroll processes and deadlines
• Awareness of PAYE, National Insurance and NHS Pension Scheme

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Southampton

Security Clearance Level: DBS

Internal Recruiter: Chloe

Salary: £24,900 per annum

Benefits: 25 days annual leave with the option to buy extra days, health cash plan, life assurance, pension, and flexible benefits

About NHS Shared Business Services: NHS Shared Business Services (NHS SBS) delivers corporate services to the NHS. A joint venture with Sopra Steria, we provide finance & accounting, digital, procurement and workforce services to a large portion of the NHS in England. We are committed to equality of opportunity and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability who meets the minimum criteria for the role.

Equity and Inclusion: We welcome applications from a diverse range of backgrounds and identities.