JFK Customer Service Skycap Supervisor - Curbside

Job Description

Job Description
General information
Job Title
JFK Customer Service Skycap Supervisor - Curbside
Date
Tuesday, August 5, 2025
City
Jamaica
State
New York
Base Pay Rate:
$ 18.80
Full/Part Time
Full Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, Overnight shift, P.M. shift
Requirements and Description

N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ALLOWED.


Summary

ERMC Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis!

Essential Functions / Key Responsibilities

  • Greets, escorts, and checks passengers in for flight in a friendly, prompt, and courteous manner.
  • Lifts and/or loads passenger luggage in/out of vehicles and transports to check-in counter.
  • Enters passenger information into computer system and verifies that baggage meets weight requirements.
  • Prints bag tags and boarding cards for passengers using the ticketing system.
  • Reads and verifies passenger identification and boarding card are correct.
  • Communicates and collects all applicable fees such as additional bag fee and administrative fees to passenger prior to processing transaction in computer system.
  • Provides information about departures, arrivals and terminal facilities.
  • Prepares paperwork to report tips to comply with IRS and Company requirements.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications/Pre-Requisites

  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • Excellent customer service skills.
  • Strong work ethic.
  • Ability to work in a team-oriented environment.
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

· One+ year of supervisory experience.

  • Able to communicate information and instructions verbally and/or via radio equipment.
  • Able to communicate effectively in a professional manner.
  • Able to work quickly and efficiently to meet tight time restrictions.

ERMC is an equal opportunity employer


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