Manager, People Advocacy

Job Description:

  • Lead DoorDash’s employee advocacy efforts and strategy
  • Identify and address issues impacting the employee experience of customer-facing teammates
  • Partner with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other People Team functions
  • Design, develop, and execute strategic and tactical employee advocacy initiatives
  • Drive positive employee relations across the organization
  • Develop communication channels to gather employee feedback and implement action plans
  • Create and implement training to improve people leadership skills
  • Monitor Employee Relations trends, local and federal law changes, and relevant rulings
  • Inform leadership and people teams about impacts of new initiatives, policies, and programs
  • Research and respond to employee relations matters virtually and in person
  • Assist HR Business Partners and ER Business Partners in resolving concerns
  • Guide leaders in resolving concerns and mitigating employment risk
  • Influence business decisions to balance employee and business impact
  • Assess working conditions, safety, employee experience, and leadership effectiveness
  • Conduct on-site responses to engagement and environmental concerns
  • Deliver site-specific action plans and follow up
  • Gather and analyze employee data to identify focus areas
  • Use AI tools such as Claude and ChatGPT to improve analytics efficiency and effectiveness
  • Deliver standard and scheduled updates and reporting to Senior Leadership

Requirements:

  • At least 7 years of relevant experience focused in employee relations, human resources, employment law, or labor relations
  • Bachelors and/or Masters in Human Resources or Labor Relations
  • Mastery of employment law basics and performance management best practices
  • Ability to translate data and predictive analytics into action plans
  • Excellent interpersonal, written, and oral communication skills
  • Strong emotional intelligence (EQ)
  • Ability to establish trust and wield influence across all organizational levels
  • Experience diffusing tension and mediating conflict
  • Presentation, training design, and facilitation experience
  • Willingness to travel as needed, up to 30%
  • Prior experience supporting a call center/customer service center is a plus

Benefits:

  • Equity grants
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 11 paid holidays
  • Disability insurance
  • Basic life insurance
  • Family-forming assistance
  • Mental health program
  • Flexible paid time off/vacation for salaried roles
  • 80 hours of paid sick time per year for salaried roles
  • Premium healthcare
  • Wellness expense reimbursement
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