national account manager, Strategic Partnerships - Licensed Coffeehouses (Remote U.S.)

About the position

The National Account Manager for Strategic Partnerships – Licensed Coffeehouses drives strategy and growth with external and internal business partners to shape the future of Licensed Coffee Houses in Starbucks’ largest business segments. The role owns relationships with existing and new licensed business partners and operates as a general manager. The work is broad, impactful, and highly cross-functional. The manager is responsible for new coffee house development and portfolio management, complex negotiations, program innovation and adoption, technology solutioning, and partnering with Starbucks market teams.

Responsibilities

  • Strategically deepen and expand partnerships with key stakeholders.
  • Create negotiation strategies and approaches for complex partnership agreements.
  • Develop and deliver a robust pipeline of new coffee houses and formats.
  • Co-create and execute strategic joint business plans to drive growth and strategic alignment.
  • Support portfolio management, including renovation strategy and program integration.

Requirements

  • Seven or more years of franchise development and/or business development experience; experience in Starbucks Licensed Stores Business Development is preferred.
  • Seven or more years of direct experience negotiating complex agreements and contracts with executives.
  • Seven or more years of B2B sales and strategic account management with Fortune 500 or industry-leading companies.
  • Strong executive presence and maturity.
  • Seven or more years applying multidisciplinary general management practices with internal and external teams, such as marketing, strategy, finance, store development, and operations.
  • Strong strategic thinking, analytical, and problem-solving capabilities.
  • Expertise in simplifying complicated material and communicating it concisely and effectively.
  • Ability to influence C-level leaders in significant investment decisions and change management.
  • Ability to adapt strategies and plans and thrive in an ambiguous environment.

Nice-to-haves

  • Experience in the Starbucks Licensed Stores Business Development environment.

Benefits

  • Medical, dental, and vision insurance.
  • Basic and supplemental life insurance and other voluntary insurance benefits.
  • Short-term and long-term disability.
  • Paid parental leave.
  • Family expansion reimbursement.
  • Paid vacation from date of hire.
  • Accrued sick time.
  • Eight paid holidays and two personal days per year.
  • 401(k) retirement plan with employer match for eligible partners.
  • Discounted company stock program (S.I.P.).
  • Starbucks equity program (Bean Stock).
  • Incentivized emergency savings and financial well-being tools.
  • Upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan.
  • Student loan management resources and access to other educational opportunities.
  • Backup care.
  • DACA reimbursement.
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