Operations Coordinator — Remote, Bilingual EN/ES (Property Management & Renovation)

Operations Coordinator

Fluent professional English + Spanish required

Full-time · USD $7.00/hour

About the role

Our company manages roughly 300 rental units across multiple LLC entities in the Columbia, SC area, runs an in-house renovation crew, and is actively taking on third-party remodeling work. The Operations Coordinator is the day-to-day hub: the single point of contact between tenants, property managers, in-house technicians, subcontractors, material vendors, and ownership. This role is high-volume, high-context, and high-trust. You will manage 15+ active tenant maintenance threads, daily paint and materials procurement, parallel vendor sourcing pipelines, subcontractor admin, and in-house crew dispatch, all simultaneously. You report directly to the owner and act as the buffer that lets ownership stay on capital and strategy while the operation runs.

Working hours

5:30 or 6:00 AM US Eastern to 3:00 PM US Eastern, Monday through Friday. These hours are non-negotiable because they cover the morning dispatch window when tenants report overnight issues and the in-house crew gets routed for the day.

Location: Remote. Applicants must be able to consistently work the required US Eastern Time schedule.

Language requirements

  • Fluent professional English. Excellent written and spoken fluency. You will spend most of your day on the phone with US tenants and US vendors.
  • Fluent professional Spanish. Many of our subcontractors are Spanish speakers. You will be coordinating addresses, materials lists, payment, and scheduling with them in Spanish. Conversational Spanish is not enough. You need to handle a worksite question or a payroll dispute in Spanish without losing nuance.

If you are not strongly bilingual in both, please do not apply. We will test for both during the interview process.

Core responsibilities

  • Tenant Maintenance Dispatch: Serve as the primary point of contact for property managers and tenants. Perform templated intake (confirming issues, requesting media), triage urgency (emergency vs. routine), and schedule 4-hour service windows. Coordinate access via lockboxes and manage post-visit follow-ups.
  • Materials Procurement: Execute daily orders for paint and construction materials (Lowe's Pro, etc.). Track receipts for accounting and prepare detailed SKU-based material lists for subcontractors.
  • Vendor & Quote Management: Source 4–6 vendors for specialized repairs (HVAC, electrical, etc.). Send scopes of work, follow up daily for quotes, coordinate site walks, and provide vendor recommendations to the owner.
  • Subcontractor Management (Bilingual English/Spanish): Daily dispatching and coordination of external crews. Handle onboarding (W-9s, ACH, WhatsApp groups), verify time tracking, and manage termination conversations when necessary.
  • In-House Crew Coordination: Provide daily routing and live updates for the internal maintenance lead. Manage emergency rescheduling and onboard new hires into the dispatch system.
  • PM Liaison: Coordinate key pickups from offices and handle back-and-forth communication regarding tenant escalations.

Requirements — must have

  • Fluent professional English, both written and spoken.
  • Fluent professional Spanish.
  • Available 5:30 or 6:00 AM ET to 3:00 PM ET, Monday through Friday.
  • 2 to 3 years in property management operations, dispatch, construction admin, or a similar high-volume coordination role.
  • Comfortable juggling 15+ open threads at once across SMS, calls, email, and WhatsApp without losing items.
  • Strong with templates and repeatable process. You will use the same intake script, scheduling reminder, and satisfaction follow-up many times a day.
  • High level of trust: you will see banking details, vendor invoices, and payment information regularly.
  • Reliable home office setup: stable internet, quiet environment for calls, headset, computer.

Strongly preferred

  • Experience with AppFolio or a comparable PMS.
  • Familiarity with US construction terminology (sheetrock, P-trap, breaker panel, eggshell paint, etc.).
  • Prior experience managing US-based subcontractors remotely.

Working style

Most of your day is reactive. Tenants text in the early morning with overnight issues, vendors call back about quotes, subs need addresses and lockbox codes to start the day. You will need to absorb that, prioritize, and get the right person to the right place by 9 AM ET.

The other half is proactive: chasing quotes, ordering materials a day ahead of the job, calling tenants to schedule visits, sending satisfaction follow-ups, building the next week's vendor pipeline.

You will be the buffer. Ownership is focused on capital, deals, and investor reporting. You handle everything below that.

Compensation

USD $7.00 per hour. Full-time, long-term. Paid weekly.

How to apply

Email paz@brick-barn.com with your CV.

Pay: $7.00 per hour

Expected hours: 40.0 – 45.0 per week

Application Question(s):

  • Can you work 5:30/6:00 AM to 3:00 PM US Eastern, Monday to Friday?
  • Are you fluent in professional Spanish, able to handle a worksite or payment dispute in Spanish?
  • What's your English Level from 1-10?

Work Location: Remote

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