• ```html
• About workpinnacle

workpinnacle is a global leader in innovative travel solutions, dedicated to redefining the way people experience the world. With a culture rooted in safety, sustainability, and customer-centricity, workpinnacle empowers its teams to deliver seamless, reliable, and transformative services. Our commitment to continuous learning and professional growth has positioned workpinnacle as a top employer in the aviation and technology sectors. As we expand our digital footprint, we are looking for passionate, detail-oriented professionals to join our Incident Response Group and help safeguard our digital ecosystem.

Why This Role Matters

In today’s hyper-connected environment, cyber threats evolve at an unprecedented pace. The

Cybersecurity Analyst – Incident Response

role is pivotal in detecting, analyzing, and mitigating security incidents that could impact our operations, customers, and reputation. By joining workpinnacle, you will work on real-world challenges, collaborate with cross-functional teams, and gain hands‑on experience that will accelerate your career in cybersecurity.

Key Responsibilities

Incident Detection & Analysis:

Monitor security alerts from SIEM, endpoint detection, and network traffic to identify potential threats.

Threat Hunting:

Proactively search for indicators of compromise (IOCs) across the infrastructure using advanced tools and techniques.

Incident Response:

Lead the containment, eradication, and recovery processes for security incidents, ensuring minimal impact on business operations.

Root Cause Investigation:

Conduct forensic analysis to determine the origin and scope of incidents, documenting findings for future prevention.

Collaboration & Communication:

Work closely with IT, Operations, and Business units to coordinate response efforts and provide clear, actionable updates.

Documentation & Reporting:

Maintain detailed incident logs, create post‑mortem reports, and recommend improvements to security controls.

Tool & Process Improvement:

Evaluate and implement new security solutions (e.g., PhishAlarm, ServiceNow GRC) to enhance detection and response capabilities.

Security Awareness:

Participate in training sessions and workshops to educate colleagues on emerging threats and best practices.

Compliance & Governance:

Ensure all incident handling aligns with industry regulations and workpinnacle’s internal policies.

Continuous Learning:

Stay current with the latest threat intelligence, vulnerability trends, and cybersecurity frameworks.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Security, or a related field.

• Strong foundational knowledge of cybersecurity principles, threat mitigation, and incident response frameworks.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

• Experience or familiarity with phishing detection tools such as

Proofpoint PhishAlarm

is highly desirable.

• Exposure to

ServiceNow Administration

and Governance, Risk, and Compliance (GRC) modules is a plus.

• Basic understanding of network security concepts, including firewalls, IDS/IPS, and VPNs.

• Excellent verbal and written communication skills across all levels of the organization.

• Ability to manage multiple tasks simultaneously while meeting tight deadlines.

• Demonstrated teamwork in an agile, collaborative environment.

• Self‑motivated, quick learner with a strong sense of curiosity and problem‑solving aptitude.

Preferred Qualifications

• Hands‑on experience in a cybersecurity analyst or incident response role.

• Knowledge of SIEM platforms (e.g., Splunk, QRadar) and threat intelligence feeds.

• Experience with vulnerability scanning tools (e.g., Nessus, Qualys).

• Certifications such as CompTIA Security+, CEH, or CISSP are advantageous.

• Background in cloud security (AWS, Azure, GCP) and container security.

• Familiarity with agile methodologies and DevSecOps practices.

Skills & Competencies

Analytical Thinking:

Ability to dissect complex security incidents and identify root causes.

Technical Proficiency:

Comfortable with scripting (Python, PowerShell) and command‑line interfaces.

Attention to Detail:

Meticulous in documenting findings and maintaining accurate incident records.

Collaboration:

Works effectively with cr