Part-Time Remote Weekend Scheduler - Home Care

Job Description Wisdom Senior Care is seeking a dependable, organized, and professional Part-Time Remote Weekend Scheduler to assist with caregiver scheduling, client communication, and daily administrative responsibilities. The scheduler serves as an important point of communication between our caregivers and clients. This position requires someone who can work independently from home, manage multiple responsibilities at once, communicate professionally by phone and email, and respond appropriately to scheduling changes and concerns as they arise. The ideal candidate is reliable, attentive, organized, customer-service oriented, and comfortable problem-solving in a fast-paced home care environment.

Required Work Schedule Saturday:
8:00 AM-8:00
PM Sunday:
8:00 AM-8:00
PM Wednesday:
5:00 PM-10:00 PM Approximately 29 hours per week Applicants must be consistently available and responsive throughout all scheduled working hours . Responsibilities Review scheduling emails at the beginning of each shift and respond to pending or unanswered messages. Review caregiver schedules for assigned locations and identify scheduling concerns or changes requiring attention. Monitor scheduled caregiver visits and follow up regarding late arrivals, call-outs, delays, or other scheduling issues. Communicate professionally with caregivers and clients regarding schedule changes, delays, and coverage. Contact caregivers as needed regarding open shifts, call-outs, and coverage needs. Communicate with clients when caregiver schedules or arrival times change. Serve as a point of communication between caregivers and clients when scheduling or service-related concerns arise. Respond when caregivers experience difficulty contacting a client or accessing a client's residence. Answer incoming phone calls and respond to scheduling-related questions and concerns. Monitor and respond to emails throughout the assigned shift. Complete assigned daily scheduling and administrative tasks. Accurately document scheduling changes and important communications. Escalate urgent or unresolved concerns to management when appropriate. Maintain professionalism and confidentiality when handling client and caregiver information. Qualifications Previous administrative, scheduling, customer service, office, or related experience preferred. Previous home care, healthcare, staffing, or caregiver scheduling experience is a plus. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Strong organizational and time-management skills. Ability to multitask and prioritize responsibilities. Strong attention to detail and follow-through. Comfortable communicating frequently by phone and email. Ability to problem-solve and respond appropriately to unexpected scheduling changes. Ability to work independently with limited supervision. Strong basic computer and email skills. Comfortable learning and using scheduling software and web-based systems. Must be consistently available for the required Saturday, Sunday, and Wednesday shifts. Remote Work Requirements This is a fully remote/work-from-home position . Wisdom Senior Care does not provide work-from-home equipment.
Applicants must:
Have their own reliable laptop or computer suitable for completing scheduling and administrative duties. Have reliable high-speed internet access . Have access to a reliable phone for work-related communication. Have an appropriate work-from-home environment for professional phone conversations. Remain accessible, responsive, and actively working throughout scheduled shifts. Be comfortable accessing email, scheduling systems, and other web-based programs remotely. Maintain the confidentiality of client and caregiver information while working remotely. Compensation $15.00 per hour Part-time | Approximately 29 hours per week Ideal Candidate The ideal candidate is dependable, calm under pressure , organized, personable, and able to communicate effectively with different personalities. Scheduling needs can change unexpectedly, so the successful candidate should be able to assess situations, communicate clearly, prioritize responsibilities, and work toward solutions without constant supervision.
Pay:
$15.00 per hour
Benefits:
Work from home
Work Location:
Remote
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