Patient Care Executive
Our client is a Singapore-based multidisciplinary healthcare group with a network of primary care clinics, private medical specialists, and allied health care professionals, providing an extended range of medical services.
As part of their continued growth and development, they are seeking suitable candidates to join them as a Patient Care Executive, responsible for managing industrial accident cases from initial referral through treatment coordination, documentation, billing, and eventual case closure.
Would this be the next career for you?
- Manage industrial accident cases from the initial enquiry through to case completion.
- Gather and maintain relevant patient, injury, employer, and billing information.
- Coordinate clinic referrals, specialist appointments, transportation arrangements, and follow-up treatments.
- Liaise with patients, employers, clinics, insurers, brokers, and claims adjusters to facilitate case management.
- Assist with WICA-related documentation, medical reports, and follow-ups with insurers.
- Monitor case progress, invoices, and outstanding payments to ensure timely resolution.
- Maintain accurate case trackers, billing records, and regular case reports.
- Handle general patient enquiries via telephone, email, and WhatsApp.
- Facilitate communication and coordination between patients, clinics, and internal departments.
- Support billing verification, appointment scheduling, and other administrative activities.
- Perform other patient-care and operational duties as assigned.
- Diploma in Healthcare Management, Business Administration, Nursing, or a related discipline.
- Experience in healthcare billing, accounts receivable, or insurer coordination.
- Familiarity with digital and artificial intelligence tools.
- Relevant experience in industrial accident case management, WICA claims, healthcare case management, emergency care, or insurance claims.
- Working knowledge of Singapore’s WICA processes would be an advantage.
- Familiarity with foreign-worker documentation.
- Strong communication, coordination, and stakeholder-management skills.
- Proficient in Microsoft Excel, with the ability to maintain accurate case and billing trackers.
- Well-organised, responsive, and capable of managing multiple active cases simultaneously.
- Comfortable handling patient enquiries and coordinating communications with clinics.
- Able to provide support outside standard office hours according to the assigned duty arrangement.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E | 20C0279
