[Remote] AVP, Client Services Manager

Note: The job is a remote job and is open to candidates in USA. Synchrony Bank’s Client Services Manager partners with relationship and industry leaders to drive organic sales growth and revolving credit volume. The role supports and deepens partner relationships through account management, sales strategy, performance reviews, training, and cross-functional execution of partner initiatives.


Responsibilities

  • Work directly with the VP, Relationship Manager and partner to drive revolving credit volume
  • Includes interactions with sales and corporate leadership to define monthly/annual sales goals and implement finance promotion strategies, interactions with regional, district, and store managers, analysis/reporting/segmentation, as well as day-to-day client support
  • Execute metric-driven disciplined account planning/management
  • Identify and share best practices with the client, as well as with client development peers to drive increased effectiveness
  • Own and/or support partner strategy sessions and present performance reviews to client
  • Periodically conduct in-person or webinar training to critical teams within client's organization
  • Manage key initiatives, project planning, execution, and ongoing partner communications
  • Work cross-functionally with Sales Support, 3rd party vendors, Operations, Marketing, Underwriting, Risk, Finance, Legal, and Compliance to ensure sales initiatives are executed in a timely manner
  • Work with Sales Support team to resolve day-to-day escalated/adhoc client & sales requests
  • Attend & support industry/client trade shows and client meetings
  • Translate “voice of the customer” feedback into actionable insights
  • System Management (pricing changes, document repository, etc.)
  • Perform other duties and/or special projects as assigned

Skills

  • Bachelor's Degree
  • OR 5+ years of related work experience
  • 2+ years' experience in client-facing experience in Sales, Credit, Operations or Marketing
  • Proven track record of accountability and solid follow-up skills
  • Strong Excel & PowerPoint skills as well as reporting capabilities
  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
  • Legal authorization to work in the U.S. is required
  • We will not sponsor individuals for employment visas, now or in the future, for this job opening
  • Preference towards Business, Marketing or Finance
  • Displays high integrity and leadership
  • Effective communication, interpersonal, & organizational skills
  • Excellent cross-functional leadership
  • Demonstrated self-motivation & initiative
  • Strong attention to detail, analytical skills & financial acumen

Benefits

  • Eligible for an annual bonus based on individual and company performance.
  • Option to work from home near one of our Hubs or come into one of our offices; required to commute to your nearest Hub for in-person engagement activities such as regular business or team meetings, training and culture events.
  • Employee Resource Groups (ERGs), offering a safe space to learn and grow.

Company Overview

  • Synchrony is a consumer financial services company. It was founded in 1932, and is headquartered in Stamford, Connecticut, USA, with a workforce of 10001+ employees. Its website is

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