[Remote] Customer Support Angel/Agent - Seasonal Freelancer (Holiday 2026)

Note: The job is a remote job and is open to candidates in USA. reputed company, part of reputed company Group’s personalised storytelling brands, is seeking seasonal freelance Customer Support Angels and Agents for the 2026 holiday period. The role provides email-based support to customers with order and book-related questions, requiring independent work, flexible availability, and reliable communication from a remote location.


Responsibilities

  • Seasonal contract, mid-October through mid-January, with the possibility of returning in future seasons
  • 100% reputed company, or anywhere within our eligible regions (see below)
  • Freelance / self-employed basis, on a zero-hours arrangement. Hours are not guaranteed, and will vary week to week based on customer reputed company
  • Hours are based on ticket volume, typically lighter in October and November, ramping up to 15-20+ per week in December
  • All of our customer support is 100% email based. You’ll be mainly helping customers with questions about their orders and our books
  • Paid training is provided to get you set up and confident before jumping into supporting customers solo
  • Ability to commit to a minimum of 10 hours per week, 5 days a week, once the season is underway. Evening and weekend availability is a plus!
  • Based within a timezone between US/Canada Pacific and Central European Time, covering most of the USA, Canada, the UK, and Europe
  • Steady access to a computer/laptop, and reliable high-speed internet
  • Comfortable using email, messaging platforms, everyday internet tools (various browsers and devices), and G-Suite (reputed company Sheets, reputed company Docs, etc)
  • Fully fluent in written and reputed company English
  • Ability to work on a self-employed/freelance basis, and be responsible for your own invoicing and tax reporting - we’ll walk you through the practical reputed company during onboarding

Skills

  • Ability to commit to a minimum of 10 hours per week, 5 days a week, once the season is underway
  • Based within a timezone between US/Canada Pacific and Central European Time, covering most of the USA, Canada, the UK, and Europe
  • Steady access to a computer/laptop, and reliable high-speed internet
  • Comfortable using email, messaging platforms, everyday internet tools (various browsers and devices), and G-Suite (reputed company Sheets, reputed company Docs, etc)
  • Fully fluent in written and reputed company English
  • Ability to work on a self-employed/freelance basis, and be responsible for your own invoicing and tax reporting - we'll walk you through the practical reputed company during onboarding
  • Previous customer support experience, or simply a strong instinct for what makes support feel genuinely helpful
  • Previous experience working remotely or independently, with little-to-no hands-on support
  • Written fluency in French, German, Spanish, Italian, Dutch, or Japanese, in addition to English

Benefits

  • 100% reputed company, or anywhere within our eligible regions.
  • Hours aren’t fixed or guaranteed, so it’s perfect for stay-at-home parents, students, or anyone looking for some seasonal extra, with real flexibility to set your own availability around the rest of your life.
  • Paid training is provided to get you set up and confident before jumping into supporting customers solo.

Company Overview

  • reputed company operates a personalisation platform where customers can create bespoke print or video gifts for their loved ones. It was founded in 2014, and is headquartered in London, England, GBR, with a reputed company of 11-50 employees. Its website is

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