[Remote] Implementation Consultant III, ENT Drive Thru/Menu Boards

Note: The job is a remote job and is open to candidates in USA. Toast creates technology that helps restaurants and local businesses operate, increase sales, engage customers, and keep employees happy. The Implementation Consultant III, Drive Thru/Menu Boards role architects complex technical setups, leads enterprise multi-location rollouts, manages advanced hardware and software escalations, and mentors peers on the Technical Onboarding team.ResponsibilitiesArchitect complex technical setups and design scalable configurations for multi-site operations, applying deep expertise in drive-thru and menu board Enterprise managementLead high-stakes, multi-location rollouts for Enterprise brands from design through go-liveDesign display configurations, content hierarchies, and integration frameworks that hold up across dozens or hundreds of sitesIndependently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks before they surfaceAct as the primary escalation point for resolving advanced hardware, software, and networking challengesLead cross-functional initiatives and drive project success across the Enterprise deployment organizationPartner with Integrations, Product, and Sales to remove blockers for large brandsProvide internal QA for multi-unit rollouts, catching configuration issues before they reach the customerMentor peers, identify workflow gaps, and present viable solutions that scale beyond a single projectSkills5+ years of combined experience in POS, technology, or SaaSDemonstrated experience implementing complex hardware and software at scale, managing integrations, and applying advanced networking skillsA master understanding of corporate IT and operational needs, with comfort working directly with corporate IT leaders and regional managersAdvanced understanding of Enterprise configurations, above-store reporting, and third-party integrations (including Hotel PMS)Proven ability to own and drive cross-team escalations to resolutionProject management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi-phased rollouts start to finishImpeccable judgment on complex corporate issues, with ownership of missteps without management promptingA self-starter's instinct for navigating multi-unit chaos and bringing structure to itConfidence building cross-functional relationships and influencing successful multi-team collaborationLeadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi-unit configurationsExperience with drive thru technology, digital signage, digital menu boards, kiosks, AV, or similar hardware deploymentsFamiliarity with construction, permitting, electrical, or site preparation workflowsStrong understanding of POS systems and restaurant operations workflows, or experience supporting multi-unit QSR or fast casual brandsBenefitsCash compensation (overtime, bonus/commissions if eligible)EquityBenefitsHybrid work modelCompany OverviewToast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is H1B SponsorshipToast has a track record of offering H1B sponsorships, with 14 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.   Apply To this Job

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