Remote Live Chat Customer Service Representative

Centre Street Barbershop values community, personal connections, and quality service. A Remote Live Chat Customer Service Representative helps customers online by answering questions, sharing service information, and providing a friendly, professional experience through digital communication channels.


Key Responsibilities


* Respond to customer inquiries through live chat and online messaging.

* Provide information about haircut services, grooming options, business hours, and location.

* Assist customers with appointment-related questions and booking requests.

* Communicate service details and shop policies clearly and politely.

* Handle customer feedback and direct complex concerns to the appropriate team.

* Maintain accurate records of customer interactions when required.

* Deliver helpful, timely, and professional online support.


Qualifications


* Strong written communication and customer service skills.

* Basic computer skills and familiarity with online chat tools.

* Good typing accuracy and attention to detail.

* Ability to manage multiple conversations professionally.

* Friendly attitude and a customer-focused approach.

* Ability to work independently in a remote setting.

Company Description

Centre Street Barbershop is a community-focused barbershop in Chicago, IL, built on friendship, craftsmanship, and personal connections. After overcoming challenges, the team has returned to its roots with a renewed vision to welcome familiar faces, build new relationships, and create something truly their own.

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