Remote Receptionist / Patient Care Coordinator

Spring Creek Counseling is looking for a warm, dependable, and compassionate Remote Receptionist / Patient Care Coordinator to be the first point of contact for individuals reaching out for counseling services.

For many of our clients, contacting us may be their first step toward getting help. We are looking for someone who can make that experience feel comfortable, welcoming, and easy. The ideal candidate is an excellent communicator who is organized, responsive, and sensitive to the fact that clients may be reaching out during difficult or vulnerable moments.

Responsibilities

  • Respond to incoming phone calls, text messages, and emails from prospective and current clients
  • Help new clients feel welcomed, heard, and comfortable as they contact our practice
  • Gather basic information from prospective clients and help connect them with the therapist who best fits their needs
  • Schedule new patient appointments and manage therapist calendars
  • Respond to common questions about scheduling, availability, services, and the intake process
  • Follow up with prospective clients when needed to help them complete the scheduling process
  • Assist current clients with appointment-related questions or scheduling changes
  • Maintain accurate client and scheduling information
  • Communicate professionally with therapists and other team members
  • Handle confidential client information with discretion and follow established privacy procedures
  • Help create a smooth, responsive experience from a client's first contact through their first appointment
Who We're Looking For You may be a great fit if you are:
  • Naturally warm, friendly, and comfortable talking with people
  • Empathetic and sensitive to individuals who may be experiencing stress, anxiety, relationship difficulties, or other personal challenges
  • An excellent communicator by phone, text, and email
  • Organized and able to keep track of multiple conversations and scheduling needs
  • Reliable and responsive while working remotely
  • Comfortable learning scheduling and practice-management software
  • Able to communicate professionally while still sounding human and approachable
  • Detail-oriented and able to accurately document client information
  • Comfortable working independently and taking initiative
  • Respectful of client confidentiality and privacy
Previous receptionist, customer service, healthcare, counseling-office, or administrative experience is helpful, but we are especially interested in finding someone with the right personality, communication skills, and ability to make people feel cared for.

Compensation

$15–$17 per hour, depending on experience.

About Spring Creek Counseling

Spring Creek Counseling is committed to creating an inviting and supportive environment where clients can feel comfortable seeking help. We want that experience to begin from the very first phone call, text, or email.

If you are someone who genuinely enjoys helping people, communicates with warmth, and takes pride in providing a great client experience, we'd love to hear from you.

Pay: $15.00 - $17.00 per hour

Expected hours: 5.0 – 10.0 per week

Work Location: Remote

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