[Remote] ServiceNow Developer III (SE3) (Remote CT)

Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is hiring a ServiceNow Developer III to design, develop, implement, and support enterprise ServiceNow solutions. The role leads complex development initiatives, provides technical guidance, resolves platform issues, and helps improve the ServiceNow platform and supporting processes.


Responsibilities

  • Design, develop, test, and deploy complex ServiceNow solutions in accordance with established platform standards and development practices
  • Serve as the lead developer on medium- to large-scale initiatives and coordinate development activities across multiple workstreams
  • Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows, integrations, and custom applications
  • Create and maintain integrations between ServiceNow and enterprise applications using Integration Hub, REST APIs, SOAP APIs, and MID Server technologies
  • Troubleshoot and resolve complex platform and integration issues that require advanced technical expertise
  • Perform code reviews and provide guidance to developers to promote quality, consistency, maintainability, and adherence to development standards
  • Assist in establishing and maintaining development best practices, coding standards, and platform governance processes
  • Collaborate with Architects and Product Owners to evaluate solution options and recommend technical approaches
  • Participate in platform upgrades, patching activities, release management, and regression testing efforts
  • Support CMDB maturity efforts through data quality improvements, governance activities, and CSDM alignment
  • Identify opportunities to improve platform performance, reliability, maintainability, and user experience
  • Develop and maintain technical documentation, knowledge articles, and support procedures
  • Mentor junior developers and provide technical guidance on platform capabilities and development approaches
  • Participate in major incident resolution and serve as an escalation point for complex technical issues
  • Support continuous improvement initiatives and help drive adoption of new ServiceNow capabilities and platform features

Skills

  • Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
  • Experience with ServiceNow ITSM, ITOM, CMDB, Discovery, IRM, GRC, Security Incident Response, and Service Catalog
  • Experience developing scoped applications and advanced platform customizations
  • Experience implementing integrations using REST APIs, SOAP APIs, MID Servers, and Integration Hub
  • Experience supporting CMDB governance, data quality initiatives, and Common Service Data Model (CSDM) adoption
  • Experience leading ServiceNow upgrades, release activities, and platform enhancement initiatives
  • Experience mentoring developers and providing technical leadership within a development team
  • Experience working within Agile delivery teams and collaborating with Product Owners and Business Analysts
  • ServiceNow Certified Application Developer (CAD) certification preferred
  • One or more ServiceNow Certified Implementation Specialist (CIS) certifications preferred

Company Overview

  • First Citizens Wealth offers a full range of financial planning, asset management, private banking, brokerage, investment advisory, insurance and trust services to individuals and institutional clients. It was founded in 1898, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 51-200 employees. Its website is

    • Company H1B Sponsorship

  • First Citizens Wealth has a track record of offering H1B sponsorships, with 225 in 2026, 126 in 2025, 115 in 2024, 249 in 2023, 53 in 2022, 12 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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