About the position

Chubb is seeking a Workers’ Compensation Senior Claims Director for its West Region. The successful candidate will manage high-complexity California claims and ensure regulatory compliance and adherence to best practices. This position follows a hybrid schedule, with at least three days per week working from the Los Angeles or Las Vegas, Nevada office. The role involves advanced claim handling, including investigation, reserving, medical, disability, and litigation management, as well as case resolution and settlement strategies. The Senior Claims Director works with internal and external customers, vendors, underwriting, and claims teams to support customer service commitments, marketing initiatives, and Chubb’s brand. The position also contributes to team engagement and regional claims performance. The pay range is \$107,800 to \$156,200. The specific offer depends on an applicant’s skills and other factors, and the role may be eligible for a discretionary annual incentive program. Chubb offers a comprehensive benefits package; details are available on its careers website. The disclosed pay range may be adjusted for the applicable geographic differential.

Responsibilities

• Manage high-complexity California workers’ compensation claims while ensuring regulatory compliance and adherence to best practices.
• Apply advanced claim handling skills in investigation, reserving, medical, disability, and litigation management, case resolution, and settlement strategies.
• Document claim activity accurately in file notes.
• Produce quality documentation effectively and on time, including benefit notices, nurse and legal referrals, record requests, and settlement documents.
• Respond promptly and appropriately to internal and external customers regarding claim-related issues.
• Follow Best Practice guidelines.
• Use advanced analytics and metrics to manage claims efficiently and effectively within the region.
• Understand jurisdictional compliance requirements, ensure the region meets or exceeds standards, and provide feedback when warranted.
• Apply analytical, problem-solving, and negotiation skills.
• Develop and maintain strong business relationships with internal and external customers to enhance Chubb’s brand in the marketplace.
• Partner with underwriting, claims business consultants, and claims teams on marketing initiatives and customer service commitments.
• Provide accurate guidance to internal and external customers on statutes, regulations, coverages, and service issues.
• Control the use, work product, and expenses of outside vendors effectively.
• Positively influence the team environment to maintain employee engagement.
• Obtain an applicable resident or designated home state adjuster’s license and potentially additional state licenses if not already licensed.

Requirements

• At least 7 years of direct experience handling California Workers’ Compensation lost time claims.
• Current with California Workers’ Compensation adjuster continuing education requirements.
• Experience in a fast-paced, fluid environment.
• Strong communication and telephonic skills.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint, and Adobe Acrobat.
• Superior customer service skills, including verbal, written, and interpersonal communication.
• Ability to evaluate, analyze, and interpret information.
• Effective time management skills and ability to multitask and prioritize tasks and assignments.
• Adaptability and flexibility in evolving environments to meet or exceed state requirements or customer expectations.
• Ability to work independently and efficiently while performing defined functions with minimal errors.
• Advanced understanding of Workers’ Compensation and claim handling processes.
• Ability to obtain an applicable resident or designated home state adjuster’s license and possibly additional state licenses if not already held.

Nice-to-haves

• College degree or equivalent experience preferred.

Benefits

• Comprehensive benefits package
• May be eligible for a discretionary annual incentive program