Senior IT Technical Analyst

Job Description:

  • Administer, configure, and support JD Edwards EnterpriseOne CNC environments
  • Manage system architecture, security, performance tuning, and lifecycle management
  • Serve as a role model in customer and IT colleague communication
  • Use ITIL methodology and ticketing systems to manage incidents, changes, problems, and service requests
  • Install, configure, and maintain JDE environments, including ESUs, ASUs, Tools Releases, and application upgrades
  • Manage package builds, deployments, security administration, and environment refreshes
  • Partner with developers, business analysts, stakeholders, infrastructure, database, and network teams
  • Perform system monitoring, troubleshooting, and performance tuning across web, enterprise, and database servers
  • Maintain integrations including AIS, Orchestrator Studio, BSSV, and interoperability frameworks
  • Develop documentation, standards, and best practices for JDE CNC processes
  • Ensure high availability, disaster recovery, and backup strategies are in place and tested
  • Support JDE security, user roles, and environment controls
  • Lead upgrades, migrations, cloud initiatives, and environment redesigns
  • Serve as subject matter expert and support escalations and complex issue resolution
  • Mentor team members on JDE CNC best practices
  • Partner with vendors and Oracle support on issue resolution, patching strategies, and system improvements
  • Participate in capacity planning and the long-term strategic roadmap for JDE environments

Requirements:

  • Five (5) or more years of experience in the field or in a related area
  • Experience with JDE architecture, package management, security, server management, troubleshooting, performance tuning, integrations, and system lifecycle management
  • Strong skills in documentation, communication, stakeholder alignment, problem solving, and cross-team collaboration
  • Bachelor's degree in Information Technology or related field
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines
  • Ability to work in a fast-paced environment where requirements are constantly changing
  • Experience and proficiency with web-based software applications including Microsoft Office Word, Excel, PowerPoint, and SharePoint
  • Ability to cover night, weekend, and holiday shifts when required
  • Applicants for certain positions may need to be U.S. Persons under ITAR/EAR regulations

Benefits:

  • Competitive total rewards package
  • People-first culture
  • Opportunities to support team member growth and success
  • Reasonable accommodation for applicants with disabilities
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