Senior NOC Engineer (CCNA/CCNP Required)

About the position

Penbrothers is seeking a Senior NOC Engineer for a rapidly growing UK-based technology consultancy. This role involves monitoring, supporting, and implementing changes for managed service customers. The position is 100% remote, requiring flexibility to work any shift within a 24/7 period. The client specializes in network architecture, digital infrastructure, and cloud transformation, serving leading organizations in finance, media, and enterprise technology.

Responsibilities

  • Monitor, support, and implement changes for managed service customers.
  • Diagnose and solve problems and incidents with limited supervision and within SLAs.
  • Monitor ticket queues, multitask, and prioritize work.
  • Troubleshoot system and network problems, identify root causes, and escalate when appropriate.
  • Implement network changes and service improvements on customer’s equipment.
  • Work closely with the NOC team to resolve complex problems.
  • Administer and maintain customer infrastructure via change control.
  • Perform RMAs, software upgrades, and patch management for several vendors.
  • Create technical documents, diagrams, and SOPs while maintaining the company's knowledge base.
  • Administer and maintain end-user accounts, permissions, access rights, and inventory.
  • Support the Services delivery function by generating appropriate reporting.
  • Work with other areas of the business to support the deployment of new products or tools.
  • Mentor junior members of staff.

Requirements

  • MUST be CCNP certified with an ACTIVE certification status.
  • Hands-on experience with Aruba, Cisco, Palo Alto, Meraki or Clearpass (strong in one, ideally Aruba, with understanding of others is acceptable).
  • Customer-centric with excellent communication skills, both written and verbal.
  • Experience in a 2nd line support role with a background in general support and operations.
  • Experience of working with and troubleshooting BGP.
  • Hands-on experience of upgrading Firmware of Switches, Routers, Firewalls and Wifi/Wireless access points.
  • Knowledge and experience of ticketing/incident management systems (e.g ServiceNow, Zendesk, or HaloITSM).
  • Previous experience in a similar role at an IT Solutions Provider/MSP.
  • Demonstrate working under pressure and own initiative.
  • Flexibility to work in any shift pattern covering nights, weekends (BH) including 24 x 7 is essential.

Nice-to-haves

  • Understanding of ITIL best practices.
  • ITIL Foundations certification desirable.

Benefits

  • Meaningful work & Growth
  • Employee as our biggest asset
  • Global reach & local impact
  • Powering global startups
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