Senior ROI Medical Records Specialist – Evening Shift

Job Description:

  • Process release of information (ROI) requests from facilities accurately and timely
  • Validate requests and authorizations for medical record releases according to company policy and legal guidelines
  • Perform quality checks for accuracy, confidentiality, and correct billing
  • Maintain equipment in excellent working condition
  • Deliver attentive, respectful, and responsive customer service
  • Proactively identify and resolve client concerns
  • Maintain a clean, professional appearance and comply with dress code standards
  • Maintain current knowledge of applicable state laws and fee structures
  • Work within assigned scope and accept additional assignments or account coverage during backlogs
  • Comply with client site policies and procedures, HIPAA, state and federal regulations, and labor laws
  • Safeguard confidential patient information and ensure efficient, accurate record release
  • Understand information governance responsibilities and participate in compliance education and role-specific training
  • Report unethical, fraudulent, or unlawful behavior or activity

Requirements:

  • High School Diploma or GED required
  • Minimum of 2 years' ROI fulfillment experience with Sharecare HDS or 3 years' external ROI experience required
  • Advanced knowledge of multiple EMR platforms and ROI request types
  • Strong documentation, communication, and customer service skills
  • Proficiency in Microsoft Office applications
  • Strong organizational and multitasking skills
  • Willingness to learn programs and processes quickly
  • Self-motivated, dependable, and able to work independently or as part of a team
  • Ability to maintain productivity, utilization, and quality performance standards
  • Strong interpersonal and problem-solving skills
  • Ability to sit or stand for extended periods
  • Ability to lift and carry up to 25 lbs.
  • Manual dexterity for extended typing, writing, and document handling
  • Visual acuity to read documents and use a computer monitor
  • Clear speaking and hearing ability
  • Adequate hand-eye coordination and sensory abilities
  • Current annual HIPAA certification required
  • Must comply with HIPAA, state and federal regulations, and corporate integrity and security obligations

Benefits:

  • Full-time employment
  • Evening shift schedule: Sunday–Thursday, 3:00 PM–11:30 PM EDT
  • Holiday work included
  • Annual HIPAA certification
  • Equal Opportunity Employer
  • E-Verify employer
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