Senior/Technical Consultant

Role: Functional Consultant

Required Skills: CAD/CAE | Service Now

Experience: 6 - 8 Years

Function: TECHNOLOGY

Apply By: 2026-10-30

Must Have Technical/Functional Skills

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Competency

  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  • Understanding customer business requirements and convert to functional requirements
  • Responsible for reviewing requirements for accurate estimation
  • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
  • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
  • Review, and do proactive analyze and resolve application issues as needed
  • Mentor and share technical knowledge/guidance to team
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
  • Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

  • Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
  • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
  • Excellent team management skills to manage the project team and members
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

  • Experience in ServiceNow custom application design and development
  • Evaluate the tool stability and performance and provide recommendations
  • Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
  • Preferred to have ServiceNow Implementation Specialist certification
  • Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any

ServiceNow CSA, CAD certifications

Location: Remote

Salary Range: $120,000-$160,000 a year.

#LI-CM2


Remote

Skills:
Analysis Skills, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Conflict Resolution, Consulting, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Industry Standards, Leadership, Mentoring, Plan Meetings, Problem Solving Skills, Process Development, Project/Program Management, ServiceNow, Software Design, Software Development, Stability Analysis, Systems Administration/Management, Team Lead/Manager, Technical Consulting, Technical Leadership


Tata Consultancy Services Ltd



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