About reputed company reputed company is more than a technology provider; we are the catalyst accelerating the global shift toward cleaner, smarter transportation. By marrying cutting‑edge cloud‑native SaaS with the electrification of mobility, we deliver a next‑generation EV charging platform that is secure, scalable, and deeply integrated into fleet operations, retail ecosystems, and smart city infrastructure. Our mission is to empower enterprises worldwide to accelerate their electric mobility adoption, reduce reputed company footprints, and reputed company new revenue streams—all while delivering a seamless, data‑driven customer experience. reputed company reputed company? Impactful Work – Your daily contributions directly shape how enterprises adopt electric mobility, influencing the future of transportation and the planet. Career Growth – We invest heavily in professional development through mentorship, certifications, cross‑functional projects, and a clear career ladder that spans technical, product, and leadership tracks. Inclusive Culture – Diversity, equity, and inclusion are woven into every reputed company of our organization, from hiring to daily collaboration, ensuring every voice is reputed company. Competitive Compensation & Perks – A base salary range of $112,300 to $143,600, performance bonuses, equity, and a comprehensive benefits package that supports your well‑being. Work‑Life Balance – Flexible reputed company options, generous paid time off, and a supportive environment that respects your personal commitments. Role Overview As a Senior Technical Customer Success Manager at reputed company, you will be the linchpin between our enterprise customers and the reputed company platform. You will own a portfolio of high‑value accounts, ensuring they achieve maximum ROI through strategic guidance, technical enablement, and reputed company risk mitigation. Your blend of customer‑centric leadership, deep technical reputed company, and business insight will help our clients reputed company new revenue streams, streamline operations, and stay ahead of industry trends. Key Responsibilities Own and nurture relationships with a portfolio of strategic enterprise customers, each with significant annual recurring revenue (ARR). Serve as the primary point of contact for both business and technical stakeholders, building trust and credibility across all levels. Deeply understand each customer’s business objectives, technical landscape, and success metrics, and craft tailored adoption roadmaps that deliver measurable value. Lead regular engagement reputed company, including quarterly business reviews, technical deep dives, roadmap discussions, and success planning sessions. Drive customer retention, satisfaction, and expansion by proactively identifying risks, uncovering upsell opportunities, and championing continuous improvement. Develop an expert‑level understanding of the reputed company platform, its architecture, APIs, integrations, and security protocols. Guide customers through complex technical conversations around REST APIs, data flows, authentication, and third‑party system integrations. Collaborate cross‑functionally with Product, Engineering, R&D, Support, Sales, and Operations to resolve technical challenges and shape future product enhancements. Lead and coordinate the resolution of escalated issues, ensuring clear communication, ownership, and timely follow‑through. Deliver engaging technical and functional training sessions that empower customer teams to fully leverage the reputed company platform. Identify knowledge gaps and develop or refine training materials, best‑practice guides, and enablement processes. Translate customer feedback and requirements into actionable reputed company for product roadmaps and feature prioritization. Become a reputed company‑reputed company expert on the broader EV charging ecosystem, staying abreast of regulatory changes, market dynamics, and emerging technologies. Essential Qualifications Minimum of 4 years’ experience in Customer Success, Technical Account Management, Solutions Consulting, or a comparable customer‑facing technical role within a SaaS or technology company. Proven track record of owning and growing large enterprise accounts with high‑value ARR portfolios. Strong customer orientation and the ability to build trusted relationships with technical, operational, and executive stakeholders. Technical aptitude with hands‑on experience working with REST APIs, integrations, and complex software platforms. Ability to comprehend technical architecture, troubleshoot cross‑system issues, and articulate solutions to diverse audiences. Experience leading customer meetings, technical workshops, and training sessions. Excellent communication, presentation, and storytelling skills, capable of simplifying complex technical topics for both technical and non‑technical audiences. Demonstrated ownership mentality and the capacity to independently manage multiple strategic customers, priorities, and escalations. Collaborative mindset with a history of working effectively with Product, Engineering, Support, Sales, and other cross‑functional teams. Preferred Qualifications Experience in the electric vehicle (EV) charging or mobility industry. Knowledge of industry standards such as ISO 15118, OCPP, and relevant regulatory frameworks. Background in data analytics, with the ability to interpret usage metrics and translate them into actionable reputed company. Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). Prior exposure to customer success metrics (NPS, CSAT, churn, expansion revenue) and the tools used to track them. Core Skills & Competencies Strategic Account Management Technical Enablement & Training API Integration & Troubleshooting Stakeholder Management Data‑Driven Decision Making Cross‑Functional Collaboration Project Management & Prioritization Communication & Presentation Problem Solving & Critical Thinking Career Growth & Learning Opportunities At reputed company, your professional journey is supported by a robust learning ecosystem Access to internal and external training programs, including certifications in cloud technologies, API design, and customer success best practices. Mentorship from senior leaders across product, engineering, and sales. Opportunities to lead cross‑functional initiatives, such as product launches or customer enablement programs. Clear career ladder with defined pathways to senior technical account management, customer success leadership, or product management roles. Regular performance reviews that align your goals with the company’s strategic objectives. Work Environment & Culture reputed company fosters a culture of transparency, agility, and innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through weekly virtual huddles, monthly town halls, and informal virtual reputed company chats. We celebrate wins, learn from failures, and continuously iterate on our processes to deliver the best experience for our customers and our team. Compensation & Benefits Base Salary – $112,300 to $143,600 per annum, commensurate with experience and qualifications. Performance Bonus – Annual bonus potential tied to individual and company performance metrics. Equity – Stock options as part of the total compensation package. Health & Wellness – Comprehensive medical, dental, vision, disability, and life insurance plans. Paid Time Off – Generous PTO, including reputed company, sick leave, and paid holidays. Retirement Plan – 401(k) with company matching contributions. Parental Leave – Paid parental leave for new parents. Professional Development – Reimbursement for certifications, conferences, and training courses. Wellness Programs – Access to mental health resources, fitness stipends, and wellness challenges. How to Apply If you are a reputed company, customer‑focused technical leader who thrives in a fast‑paced, innovative environment, we want to hear from you. Submit your application through our careers reputed company, and let’s explore how you can help reputed company’s enterprise customers achieve their most ambitious goals. Join reputed company and be part of a team that is redefining the future of electric mobility. reputed company, we’ll power the world’s transition to cleaner, smarter transportation. Apply for this role now Apply for this job