Site Reliability Engineer – AWS (Remote)

Site Reliability Engineer AWS (Remote) We are looking for a Site Reliability Engineer for a large, global B2B high-tech company. In this role, you will deploy software for Cloud Prem and SAAS customers. You will respond to and diagnose system incidents in a timely and efficient manner, minimizing downtime and impact on users.

This is a 4.5-month contract (Extension possible), 40 hours per week, remote role in the US.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities

  • Deploy software for Cloud Prem and SAAS customers.
  • Respond to and diagnose system incidents in a timely and efficient manner, minimizing downtime and impact on users.
  • Collaborate with other engineers to establish root causes and implement effective resolutions. Continuously improve incident response processes and documentation for future occurrences. Proactively monitor and maintain the health and performance of our infrastructure and services.
  • Perform routine administrative tasks such as system configuration, user management, and data backups. Identify and implement operational improvements to ensure ongoing system reliability and efficiency. Develop and implement scripts and automated solutions to streamline operational tasks and reduce manual workload.
  • Participate in the on-call rotation to address critical incidents outside of regular business hours.
  • Ensure effective handoff between on-call engineers and document post-incident information for future reference.
  • Document processes for support and create, maintain and execute run-books for identified situations.
  • Provide tier 2/3 technical support to customers experiencing platform issues or requiring advanced troubleshooting.
  • Work directly with customer technical teams to resolve complex deployment, configuration, and integration challenges.
  • Conduct technical onboarding sessions and provide guidance on best practices for customer implementations.
  • Collaborate with customer success teams to ensure smooth customer experiences and rapid issue resolution.
  • Create and maintain customer-facing technical documentation, troubleshooting guides, and knowledge base articles.
  • Escalate customer feedback and feature requests to product and engineering teams.
  • Participate in customer calls and technical discussions to provide expert-level platform guidance.
  • Track and analyze customer support metrics to identify trends and areas for improvement
Requirements
  • 3+ years of experience in Site Reliability Engineering.
  • 2+ years of experience working with cloud platforms and cloud automation tools, especially in AWS.
  • Strong experience with Kubernetes, Helm, Linux, AWS networking(VPC), and Terraform.
  • Experience with the GitOps model for deployment.
  • Familiarity with distributed version control.
  • Experience with monitoring and alerting tools (e.g., Prometheus, Grafana).
  • Bazel and CueLang experience a plus.
  • Understanding of software configuration best practices.
  • Ability to wear multiple hats in a fast-paced environment.
  • Hands-on, can do attitude and a bias for action.
  • Comfortable working across time zones to support a global customer base.
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  • Strong customer service orientation with patience and empathy when working with frustrated customers.
  • BS degree in Computer Science or related field.
Please submit your resume to our network at (apply to the Site Reliability Engineer AWS (Remote) role). Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $55/hr - $60/hr.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...