Technical Service Representative – Packaging Equipment

Job Description:

  • Identify and pursue new business opportunities through research, cold outreach, networking, and industry events
  • Conduct customer visits to explore growth potential and increase sales
  • Assess customer needs and propose customized product solutions
  • Prepare and deliver technical and commercial proposals
  • Serve as the main point of contact for distributors and end users
  • Resolve customer inquiries and complaints efficiently and professionally
  • Assist with logistics, customs processes, order tracking, and delivery coordination
  • Document customer details and sales progress in Salesforce CRM
  • Guide customers in the design, installation, and setup of transverse jaws for packaging machines
  • Troubleshoot sealing issues and recommend performance improvements
  • Collaborate with the internal engineering team for product modifications and design approvals
  • Communicate customer feedback to engineering and production to ensure timely deliveries
  • Assist with invoicing and documentation
  • Coordinate with logistics to meet customer-specific shipping and delivery requirements

Requirements:

  • 2–5 years in technical support, maintenance, or roles related to packaging machinery
  • Solid understanding of packaging machine components and mechanical systems
  • Ability to interpret and validate technical drawings
  • CAD experience (AutoCAD, SolidWorks) is an asset
  • Ability to accurately measure and document mechanical components
  • Strong analytical and problem-solving skills, particularly with sealing issues
  • Excellent communication, customer service, and negotiation skills
  • Effective liaison between clients and internal departments
  • Self-motivated and comfortable with frequent travel (50% +/-)
  • Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States

Benefits:

  • Comprehensive medical/dental programs
  • Life insurance
  • Generous paid time off program
  • Retirement savings plan with a company match
  • No waiting period for benefits; eligible on the first day of employment
  • Growth opportunities
  • Open, communicative environment fostering individual initiative
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