Telephonic Care Coach

Job Description:

  • Manage members' health issues using telephonic strategies, approaches, and techniques
  • Identify and resolve barriers hindering effective care
  • Conduct comprehensive assessments and identify member needs
  • Guide members and families to essential resources for optimal care
  • Continuously monitor patient care using assessments, data, conversations with members, and active care planning
  • Ensure patients progress toward desired outcomes
  • Follow professional concepts, standards, regulations, strategies, operating standards, and established procedures
  • Make decisions regarding work approach and priorities
  • Report to the Manager, Care Management
  • Occasionally travel to Humana offices for training or meetings

Requirements:

  • Bachelor's degree in a health-related field, active Illinois LPN licensure, or the ability to obtain IL LPN license
  • 2 or more years of case management, medical case management, care coordination, or healthcare support experience
  • Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook
  • Previous experience with electronic case note documentation
  • Experience documenting in multiple computer applications/systems
  • Experience with health promotion, coaching and wellness
  • Knowledge of community health and social service agencies and additional community resources
  • Ability to work Monday–Friday during operating hours of 8:00 AM–7:00 PM CST, with core hours primarily 8:00 AM–5:00 PM CST
  • Ability to meet home internet requirements of at least 25 Mbps download and 10 Mbps upload
  • Ability to work from a dedicated space without ongoing interruptions to protect PHI/HIPAA information

Benefits:

  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 401(k) retirement savings plan
  • Paid time off
  • Company holidays
  • Personal holidays
  • Paid parental leave
  • Paid caregiver leave
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Remote work from home
  • Dedicated-space home-work arrangement
  • Occasional travel for training or meetings
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