Trust & Safety Agent – New Grad

Job Description:

  • Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
  • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
  • Conduct in-depth transaction-level reviews
  • Discover and identify trends to present opportunities for stronger results and mitigation
  • Communicate with customers in response to inquiries related to trust and risk
  • Provide inbound email and chat-based customer service for users who need immediate assistance
  • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
  • Review key metrics and utilize data to make informed decisions

Requirements:

  • A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
  • Strong communication skills, you can explain things clearly and compassionately
  • A customer-first attitude and a desire to solve problems with ownership
  • Ability to multitask and learn new systems quickly
  • A team player mindset with a drive to improve processes
  • Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
  • Exposure to support tools (e.g., Zendesk, Intercom) is a plus
  • Weekend availability required

Benefits:

  • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
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