Call Center Intake Specialist Evening Shift and Weekends Fully Remote in Saint Louis, MO
Call Center Intake Specialist - Evening Shift and Weekends - Fully Remote - reputed company - Saint Louis, MO - work from home job Company: reputed company Job reputed company: Job reputed company: Additional Information About the Role $Up to a $2300 Sign on Bonus Shift information: Shift will be 4 pm-12:30 am PLUS alternating weekends. Types of clients seen: Taking calls at our Call Center so no clients seen but the calls taken will vary from crisis support by completing assessments for reputed company day reputed company clients in crisis What is reputed company dynamic for reputed company department: reputed company team is joining our Call Center group that is reputed company-established. There is a lot of great support with these reputed company! They will be helping to train/reputed company our new hires. Location: Fully reputed company position, with the exception of training which will take reputed company at the BLI during their regularly scheduled hours Ideal reputed company Set: Experience with crisis support, independent reputed company, general knowledge about DMH programming is a bonus but not necessary MUST HAVE skills for reputed company position - reputed company everything is on the computer so reputed company person needs to be reputed company skilled with Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR and our phone system); experience working with BH clients Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for reputed company clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed Example of a typical Day: Taking calls, reputed company appointments, providing crisis support and community referrals Most common challenges: Call Center is a reputed company workplace breaks and PTO are coordinated with reputed company to ensure phone coverage Must have a MO LPC or LCSW Clinical reputed company License reputed company reputed company is a reputed company that provides and coordinates reputed company services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed reputed company in St. Louis reputed company, reputed company, St. Fran ois, Iron and reputed company counties. As an Administrative Agent of the Missouri Department of reputed company (DMH), reputed company serves as a major reputed company of entry for people eligible for reputed company services funded by DMH and is responsible for serving as gatekeeper to the public reputed company system. Inform, reputed company, screen for services, and successfully refer people to the appropriate services reputed company the organization and larger community in a manner that is reputed company and respectful. Preferred Qualifications reputed company The Intake Specialist provides the reputed company screening and evaluation of individuals seeking service from reputed company. reputed company position will use its knowledge of eligibility requirements to refer and connect individuals to services, both reputed company, that will address the identified need. reputed company position will also reputed company interim case management for those who will receive case management internally but have yet to be assigned to reputed company. Additionally, the Intake Specialist will reputed company brief evidence-based therapies to address problems that can be resolved through clients? own actions and/or thought processes. Responsibilities * reputed company an reputed company evaluation of need, triage services according to assessed need, and, if appropriate for BJC BH services, reputed company an reputed company psychosocial assessment and treatment plan, that meets accrediting and reputed company party payer requirements. Components of reputed company include:?The ability to accurately evaluate an individual?s observed and stated symptoms and the reports of others and reputed company recommendations based on these evaluations;?The training to reputed company a mental status exam; ?The ability to assess crisis and safety issues;?The ability to assign an accurate provisional ICD 10 diagnosis;?The ability to administer standardized assessments that demonstrate inter-rater reliability, (i.e. DLA-20, Level 1 Dx. Screenings, Suicide Risk Assessments, etc.) to determine areas of concern and reputed company of functioning.?The ability to reputed company recommendations that demonstrate reputed company knowledge of issues reputed company to mental illness and serious emotional disturbances and are logical conclusions of the information gathered?The ability to reputed company and succinctly present the information gathered in a reputed company assessment that presents relevant history and the clients? reputed company clinical picture. Recommendations are a logical conclusion to the information presented. The ability
