[Hiring] Lab Dispatcher @TridentCare
Role Description
This is a remote role; you must reside within 50 miles of the Horsham, Pennsylvania office located at 101 Rock Road, Horsham, PA 19044.
Two shift options:
- Sunday - Thursday 5:00am - 1:30pm EST
- Tuesday - Saturday 1:00pm - 9:30pm EST
Dispatcher Essential Duties and Responsibilities:
- Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.
- Operates and utilizes tools required to complete duties assigned: general computer use and operations, general office skills necessary to complete assigned tasks properly.
- Controls and oversees that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures given.
- Reviews, organizes, and distributes all cases using common knowledge of coverage areas, properly utilizing the available on-duty scheduled Phlebotomists.
- Conducts full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis.
- Completes preparation of multiple Phlebotomist’s daily work assignments (printout) and continues communication throughout the shift, tracking and possible re-routing, if necessary.
- Works cooperatively and fully communicates verbally with Area/Regional Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call Center, Redraw department, and Courier services, to ensure case completion throughout entire shift.
- Accommodates various facility special requests, honors high priority facility laboratory orders, expedites urgent cases conducting constant follow-up, and maintains a positive attitude to connect parties to ensure excellent customer service.
- Provides detailed written documentation of issues that occur throughout the shift and may conduct mild investigations of situations or oversee immediate handling of unexpected problems.
- Notifies Dispatch Manager of any issues that are difficult to control, immediately.
- Identifies and pursues self-improvement needs, adapts to changes when proposed.
- Performs other duties as assigned, helps out when attendance issues arise within the office, maintaining a positive attitude during crises and engaging in daily teamwork with minimal encouragement.
- Provides full assistance for high-volume important phone calls from facilities, phlebotomists, in-house calls requesting dispatch assistance, and employees out in the field.
Qualifications
- High School Graduate or GED.
- Proficient to expert use of Microsoft Office software.
- Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
- Ability to focus on the task at hand in a busy, call center environment.
Requirements
- Must have private workspace, free from external sounds and distractions.
- Must meet safety checklist requirements.
- Must have high-speed internet connection to support VoIP communications; Fiber or Cable is recommended. DSL and Satellite connections are not recommended.
- Must successfully pass TridentCare's Network Performance Test.
- Must have access to a PC that can run this test (Not Chromebook).
